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Caregivers CQC News Press Release

Top 20 home care provider, AGAIN!

To coincide with our 3rd birthday, we are delighted to have been awarded a Top 20 home care provider in the East Midlands award, from homecare.co.uk.

The annual Home Care Awards recognises 20 of the top rated Home Care Providers in each region of the UK, based on reviews from service users/clients and their family/friends.

To be eligible to win this award, providers must have had a minimum of 5 reviews published between June 2022 and May 2023. The awards are then based on the review score at the cut off date in May 2023.

“My mother was quite resistant to needing help initially but from the first visit, they listened to her needs and concerns and quickly built trusting, caring relationships”

We got 8 reviews in that time frame, and all were 5 stars! When leaving a review, you are asked to review staff, care/support, management, whether you’re treated with dignity, and value for money. We are so pleased to see that all of these points have been given top marks!

We now have 35 reviews on the homecare.co.uk website, with a review score of 10/10 and an “overall experience” rating of 5/5, achieved in the last 2 years.

“The service and support we get from the whole team is excellent and has made my sister and I happy to know that my mum is well looked after when we can’t be there.”

It goes without saying that this award could not have been achieved without the amazing team that we have. They truly are Outstanding. With all of the challenges they face, our team really have proved that they don’t just care for a living: they genuinely do care about our clients. They provide exceptional care at all times, and we couldn’t be prouder.

“The family app is worth its weight in gold, my brothers and I take great comfort in the fact that we can see first- hand what our father’s care has been for that day. Therefore I can’t recommend it enough!”

Staff underneath Your Home Care gazebo

 

We also must thank our wonderful clients’ and their families for their kind words. Without taking the time to submit those reviews, we simply wouldn’t have been recognised for the award. They put their trust in us to provide the Outstanding care that we promise. We will continue to do everything we can to support you, for as long as you need us.

The certificate sits proudly in our office (with the two previous years!) and is another accolade to go alongside our CQC rating of Outstanding.

Care and compassion really is at our very core.

The news of our award even made it into our local news outlet, the Mansfield Chad!

If you or a loved one is ready to think about having help at home, please get in touch. Conversations about home care have to start somewhere. We firmly believe that they are better to be had early on, rather than waiting until the need for care is an urgency.

Or, if you know of someone who is caring, compassionate, and would make a great addition to our team in exchange for great employee benefits, then get in touch or head straight to our jobs page!

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Testimonials

After experiencing bad care workers previously, Your Home Care are the best. We are very happy with how mum gets looked after and it takes a lot of pressure away from us as a family. Thank you.

Clients Daughter

Excellent care shown to my father, took an interest in all the things he was involved with and made him feel well cared for and gave us peace of mind.

Clients Daughter

My care started with this company just over 8 weeks ago. In this time I’ve had 5* care. The ladies that look after me are on time and they go above and beyond to support me and my family They are my life line and dear friends (especially on social outings). The office staff and management are caring and understanding too. They deserve all the 5* they have. Thank you so much.

Client

Professional carers, treated with dignity and kindness. Punctual with all visits and will discuss any concerns relating to care immediately. High standard and person-centred approach in care

Strong managerial support and transparent. Always happy to discuss any aspects of care with an understanding of both the needs of the client and relatives.

Client’s Daughter

We have been using your home care for a couple of months now for my mother and father-in-law and are so impressed with their service. Not only have they given us peace of mind knowing that our loved ones are being checked in on, but they also did some checks on my father-in-law which highlighted that his blood pressure was extremely low. They contacted us straight away which meant we were able to contact the GP regarding this and as a result, my father-in-law has had his medication reduced and his blood pressure is now normal. Without your home cares intervention this would have gone unnoticed possibly resulting in my father-in-law becoming unwell.

I can not recommend their services highly enough. They give us peace of mind knowing that someone has been in and checked on my mother and father-in-law and we know that they will contact us with any concerns they have.

Client’s Daugher-in-Law

We recently started using the support service by Your Home Care for my grandad and we only have great things to say about the team. The care, consideration and support the team have provided for my grandad have been second to none. The daily visits have really boosted his morale and he has found the staff so helpful and supportive. He has said he feels like they really care. I would recommend using Your Home Care to anyone, they are wonderful. Thank you so much for helping my grandad.

Client’s Granddaughter
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