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CQC Press Release

Your Home Care – Officially Outstanding

Your Home Care – Officially Outstanding

We are absolutely delighted to announce that Your Home Care have been rated outstanding by the Care Quality Commission (CQC), following our very first inspection in May this year.

During their inspection, the CQC found Your Home Care to be exceptionally caring, exceptionally well-led and exceptionally responsive, and good in the areas of safety and effectiveness.

The report also highlighted that:

  • People’s independence improved significantly from the care provided. This was especially evident for people living with dementia.
  • We used innovative methods to ensure that all people received information in a format they could understand to reduce the risk of discrimination.
  • Staff were supported to develop their careers through extensive training programmes and completing externally recognised qualifications.
  • People rarely complained about the care received; when they did, the provider acted quickly to ensure there was minimal impact on people and this was used for future learning and improvement.

We’re particularly pleased to achieve this rating after our first inspection by the CQC, having recently celebrated our second anniversary as an organisation. This is a rare achievement, and we are the only homecare provider in our area to achieve outstanding on our first inspection.

This rating also makes us the only outstanding provider in the Mansfield and Ashfield area, as well as putting us in the top 4% of domiciliary care providers in England.

Your Home Care was set up with the aim of raising standards of care in our community and becoming the number one care provider in our area. This significant milestone is just the start of our journey – and we’re now challenging ourselves to maintain the exceptional standards of care and management that the CQC has recognised in us.

Needless to say, all of our staff and management team are thrilled by this achievement and what it means both for our organisation and our community.

Scott Marsh, Co-Founder, Director and Nominated Individual, said:

“Right from the very outset, we wanted to raise the bar in homecare for the people of our community. It’s extremely unlikely for a new homecare provider to be rated outstanding in their first inspection but here at Your Home Care with the dedication of our amazing team we’ve broken the mould.”

Denise Pitts, Registered Manager, added:

“I really believe in bringing Outstanding care to everyone in our community that requires our assistance. Care should not be a privilege for the wealthy and I’m so proud that we have delivered on our promise. We will continue to maintain outstanding levels of care across Nottinghamshire.”

Paul Pitchford, Co-Founder and Director, said:

“This is a proud moment for everyone at Your Home Care but the hard work starts here. Maintaining that level of care in our community and wider areas will be a test but I have no doubt our exceptional staff will rise to the challenge. Thank you to all of our lovely clients that have kept their faith in us over the past two years.”

Natalie Reed, CQC Head of Adult Social Care Inspection, commented:

“There was a strong and visible person-centred culture and staff cared for people in a way that exceeded expectations. People, relatives and health and social care professionals praised the approach of staff and commented on the positive impact they had made on people’s lives.

“The whole team deserve to be congratulated for all their hard work and commitment.”

You can access the full report here: https://www.cqc.org.uk/location/1-9580502733


After experiencing bad care workers previously, Your Home Care are the best. We are very happy with how mum gets looked after and it takes a lot of pressure away from us as a family. Thank you.

Clients Daughter

Excellent care shown to my father, took an interest in all the things he was involved with and made him feel well cared for and gave us peace of mind.

Clients Daughter

My care started with this company just over 8 weeks ago. In this time I’ve had 5* care. The ladies that look after me are on time and they go above and beyond to support me and my family They are my life line and dear friends (especially on social outings). The office staff and management are caring and understanding too. They deserve all the 5* they have. Thank you so much.


Professional carers, treated with dignity and kindness. Punctual with all visits and will discuss any concerns relating to care immediately. High standard and person-centred approach in care

Strong managerial support and transparent. Always happy to discuss any aspects of care with an understanding of both the needs of the client and relatives.

Client’s Daughter

We have been using your home care for a couple of months now for my mother and father-in-law and are so impressed with their service. Not only have they given us peace of mind knowing that our loved ones are being checked in on, but they also did some checks on my father-in-law which highlighted that his blood pressure was extremely low. They contacted us straight away which meant we were able to contact the GP regarding this and as a result, my father-in-law has had his medication reduced and his blood pressure is now normal. Without your home cares intervention this would have gone unnoticed possibly resulting in my father-in-law becoming unwell.

I can not recommend their services highly enough. They give us peace of mind knowing that someone has been in and checked on my mother and father-in-law and we know that they will contact us with any concerns they have.

Client’s Daugher-in-Law

We recently started using the support service by Your Home Care for my grandad and we only have great things to say about the team. The care, consideration and support the team have provided for my grandad have been second to none. The daily visits have really boosted his morale and he has found the staff so helpful and supportive. He has said he feels like they really care. I would recommend using Your Home Care to anyone, they are wonderful. Thank you so much for helping my grandad.

Client’s Granddaughter